Privacy Policy

Effective Date: February 4th, 2026

Comfort Air & Heat, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, services, and customer interactions.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you interact with our website, request services, or communicate with us. The types of information we may collect include:

• Name
• Phone number
• Email address
• Physical address
• Service request details
• Payment and billing information
• Any other information you voluntarily provide

We collect this information to provide heating and air conditioning services, respond to inquiries, schedule appointments, and communicate effectively with our customers.

2. How We Use Your Information

The information we collect may be used for the following purposes:

• To provide HVAC services and support
• To schedule and manage appointments
• To process payments and billing
• To send service-related communications
• To improve customer service
• To respond to inquiries and requests
• To comply with legal obligations

3. SMS and Text Messaging Communications

Comfort Air & Heat, LLC will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their phone number will not be shared with third parties for marketing or promotional purposes.

You may opt out of SMS communications at any time by replying “STOP” to any message you receive from us.

4. Information Sharing and Disclosure

Comfort Air & Heat, LLC does not sell, rent, or trade your personal information.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist in operating our business (such as payment processors or scheduling platforms)
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of Comfort Air & Heat, LLC, our customers, or others

As stated above, phone numbers and SMS opt-in information are never shared with third parties for marketing or promotional purposes.

5. Data Security

We take reasonable administrative, technical, and physical precautions to protect your personal information from unauthorized access, misuse, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience. These tools help us analyze website traffic and improve site functionality. You can adjust your browser settings to refuse cookies, though some website features may not function properly as a result.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will promptly delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Comfort Air & Heat, LLC
Website: https://comfortairandheat.com
Phone: 281-485-1940
Email: info@comfortairandheat.com
Address: 3600 E. Walnut St. Pearland, TX 77584